Shipping & Returns

Return Policies
Purfurai is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:

Exchange Policy

Please keep in mind that any color modification done to an in stock unit is a final sale (no exchange or returns).  Please be sure that you understand and agree to this before proceeding.

You have 7 days from the day you receive your order to exchange for another wig (in stock or custom).  If the difference in cost is greater than your original purchase less disounts, you must pay the difference. If difference is lesser than your original purchase the balance is issured as a store couponn good toward all products and services.

Exchanege Condition(s):

• Only for Mobile Beauty Hair Wigs besides special orders and Wholesale Orders
• Item(s) must be in original and perfect factory condition (unaltered, unworn, undamaged, lace or thin skin uncut and with tags attached) and in original packaging.

Exchange Fees:

• Come-and-go shipping cost
• First exchanges made within 7 days(including the date of receipt) will waive the 20% restocking fee
• All first exchanges made after 7 days period (including the date of receipt), regardless of reason will incur a 20% restocking fee
• Second exchanges must made within 7 days (including the date of receipt), and incure a 30% restocking fee
• Second exchanges beyond this 7 day period and all exchages greater than second exchanges will incur a 40% restocking fee, regardless of reason.

Shipping Costs on Exchange: *The come-and-go shipping cost should be paid for by Customers.

Refunds Policy

The refunds DO NOT include shipping cost and the payment handling charge.

You have 7 days from the day you receive your order to request the refunds.

Refunds conditions(s):

• Only for Mobile Beauty Hair Wigs
• Bad quality hair
• Item(s) must be in original and perfect factory condition (unaltered, unworn, undamaged, lace or thin skin uncut and with tags attached) and in original packaging.

We will send the refunds within 2 business days once we received the wig(s) and inspected.